When a step is marked optional in a business process, can the assigned owner ignore it and take no action?

• A. It Depends on the Configuration
• B. False
• C. Only If the Step Is Marked as 'Informational'
• D. True

Answer: (B)

Optional steps are not something an owner can simply ignore without consequence. Even when a step is marked optional, the assigned owner is expected to review it and decide whether it applies. If it does apply, action should be taken; if it doesn’t, the owner should indicate that the step is not applicable or provide a justification so the workflow can proceed or be properly logged for audit purposes. This preserves accountability and traceability in the process. So the statement that the owner can ignore and take no action isn’t correct—the process relies on some recorded decision or acknowledgement rather than silent inaction.